Laserfiche Support & Training
Fast, knowledgeable help from your Laserfiche partner — plus the training and resources your team needs to get more from your investment.
How to Reach Support
Email us to start a support thread. We monitor support email even outside normal business hours and respond to every request in under 24 hours.
Email Us
Start a thread with details and screenshots — we monitor it even after hours.
Support Hours
Response to every request in under 24 hours.
- Your Laserfiche version and whether you're on Cloud or self-hosted
- What you were doing and any error message
- Screenshots, if possible
Ongoing Laserfiche Support From Nexus
As your document management consultants, we help you solve issues today and grow the value of your software over time.
Troubleshooting
Diagnose and resolve issues with your Laserfiche system.
Upgrades & Migrations
Plan and complete version upgrades and moves to Laserfiche Cloud.
Workflows & Forms
Fix, refine and extend your automated processes.
Training
User and administrator training tailored to your team.
Training & Self-Service Resources
Official Laserfiche resources to build your team's skills and find answers on your own.
Laserfiche Certification
E-learning courses and certification to help your team become experts.
Explore certification →Aspire Training Platform
Free on-demand Laserfiche training, offered by Nexus in conjunction with Laserfiche.
Set up Aspire access →Video Tutorials
Step-by-step videos covering everyday Laserfiche tasks.
Watch tutorials →Instructor-Led Training
Live training sessions from Laserfiche instructors.
View training schedule →Webinars
Live and on-demand webinars on new features and best practices.
Browse webinars →Solution Marketplace
Ready-made solutions showing how other organizations apply Laserfiche.
Visit the marketplace →Laserfiche Answers
The official Laserfiche community — search questions or ask your own.
Search answers →Laserfiche Help Docs
Official product documentation for Laserfiche Cloud and self-hosted.
Open documentation →Laserfiche AI
Learn how AI Agents, Smart Chat and Smart Fields can work for you.
See Laserfiche AI →Need Help With Laserfiche?
Email or call our support team, Monday–Friday, 8 a.m.–5 p.m. Eastern. We respond in under 24 hours.