Technical Support FAQ’s
Information needed before calling the Nexus Imaging Solutions support line?
Please have the following information available when contacting The Nexus Imaging Solutions technical support team:
- Equipment type (brand, model)
- Equipment serial number (see below)
- Software name and version
- Physical address of the equipment
- Detailed description of any errors or what the operator was doing when the error occurred
- Sample images, if available
- Contact information
How do I locate my scanner's serial number?
What is my software serial number and where can I find it?
How do I determine if I have a maintenance agreement?
Does purchasing an extended warranty or maintenance agreement for hardware make good financial sense?
What is the normal repair turnaround for my scanner/software?
Who do I contact with a specific Document Management (ECM) issue?
For more expediant resolution, we suggest that you contact Laserfiche Customer Service directly. However, please feel free to reach out to us here at Nexus if additional assistance or support is needed.
Why in some instances do you utilize certified third-party vendors to service scanners?
Please contact your Nexus representative or email us at firstname.lastname@example.org.